Kent and Sussex Home Improvements LTD collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Personal information we collect and use

In order to process requests for quotations, fulfil contracts and deliver our services to you it is necessary that we collect the following personal information from you:

Telephone number
Email address
Home Address

Depending on the method of payment selected at the time of purchase, it may also be necessary for us to collect the following types of personal information from you:

Financial information; bank account details
Employment information; employer name, job title, salary
Personal information; birth country, date of birth, marital status, national insurance number, identification documents, suitability for credit
Information collected from other sources

We also obtain personal information from other sources as follows:

We may conduct a credit search using a third party credit reference agency

How we use your personal information

We use your personal information, in the manners specified below, in order to ensure that we are able to deliver the highest quality service to you:

To provide a quotation
If we have a contract to fulfil our obligations and deliver the services under that contract
Where we have completed a contract, to continue to honour our warranty and guarantee commitments
To monitor customer satisfaction and gather feedback
To keep you informed about other goods and services that K&S offer that may be of interest to you

Who your personal information is shared with

In order to deliver our services to you, your data will be shared internally with our employees and agents who need to use your data.

Your data will only be routinely shared externally in the following circumstances:

With our installation partners in order to fulfil our contract with you

Where we share data with external third parties, we ensure that they have systems in place of at least an equivalent standard to our own.

Data sharing in the manners set out above enables us to ensure the best service is delivered. On occasion we may be required to share personal information with law enforcement or other authorities if required by applicable law. Where this occurs we will attempt to ensure that appropriate safeguards are in place.

We will never transfer your personal data outside of the European Economic Area (EEA) and we will not share your personal information with any other third party.
Whether information has to be provided by you, and if so why

The provision of the personal data (as set out above) is required from you to enable us to fulfil our obligations to you. If you fail to provide the information required then this may affect our ability to deliver a quality and efficient service.
How long your personal information will be kept

We will hold the personal data provided by you for the timeframes specified below:

If you have a contract with us for 10 years from the completion of the installation
If you do not have a contract, we will store your data for 6 years from the date of collection

Reasons for collecting and using your personal information

We rely on contract, and steps taken prior to entering a contract, as the lawful basis on which we collect and use your personal data.

Where we contact you in relation to additional goods and services that are available, we rely upon legitimate interest as the lawful basis for processing your personal data.
Your rights

Under the General Data Protection Regulation you have a number of important rights that may be exercised free of charge. In summary, those include rights to:

Fair processing of information and transparency over how we use your use personal information
Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
Require us to correct any mistakes in your information which we hold
Require the erasure of personal information concerning you in certain situations
Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
Object at any time to processing of personal information concerning you for direct marketing
Object in certain other situations to our continued processing of your personal information
Otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights you can visit the Information Commissioner’s Office at

01233 367364

Compliance Department
Unit 6 Stafford Close, Leacon Road
Ashford, Kent
TN23 4TT

In order that we can comply with such a request as soon as possible, it would be useful if you could provide the following information within your initial request:

Let us have enough information to identify you (e.g reference, account number, user name, registration details)
Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill)
Let us know the information to which your request relates

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you would to find out more about protecting your personal information, please visit Get Safe Online is supported by HM Government and leading businesses.
How to complain

We hope that our Compliance Department can resolve any query or concern you raise about our use of your information.The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner whose contact information can be obtained via this link:
Changes to this privacy notice

This privacy notice was published on the 10th of April, 2019. There are no amendments since publication, when amendments are made to this page we will update this section. We recommend that you review this section from time to time so that you are aware of the latest version of this notice.
How to contact us

Please contact our Compliance Department if you have any questions about this privacy notice or the information we hold about you.
Online Privacy Policy

Kent & Sussex Home Improvements LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We reserve the right to change this policy from time to time by updating this page. It is your responsibility to familiarise yourself with this policy regularly to ensure that you are aware of any changes. This policy was last revised on 10/03/2019.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies are used on the K&S website to help provide you with a better online experience.
How we use cookies

A cookie is a small text file which is placed on your computer’s hard drive to help us identify you. The information collected allows us to monitor website traffic and to personalise content to you. The information collected is anonymous and no personal or identifiable data is held.
How to manage cookies

You can choose to accept or decline cookies. All web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer, however this may prevent you from taking full advantage of all aspects of the website and reduce functionality.

For further information on cookies and managing them we recommend visiting

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